ph775 Casino – Privacy Policy

1. Identity of the Data Controller

ph775 ("ph775", "we", "us", "our") operates the online gaming platform accessible at ph775.org (the "Platform"). ph775 is the data controller responsible for the personal information collected through the Platform, as defined under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data processed in connection with your use of the ph775 Platform, including registration, account management, gaming activity, financial transactions, and customer support interactions.

2. Personal Data We Collect

ph775 collects the following categories of personal data:

Category	Examples	Collection Method
Identity Data	Full legal name, date of birth, nationality, government-issued ID details	Registration form, KYC verification
Contact Data	Philippine mobile number, email address, residential address	Registration form, account updates
Financial Data	GCash / PayMaya account identifiers, BPI / BDO / Metrobank account details (partial), transaction history	Deposit and withdrawal processes
Gaming Data	Game session history, bet amounts, game outcomes, bonus activity, session timestamps	Platform activity logs
Technical Data	IP address, device type, operating system, browser type, cookies	Automatic collection on Platform access
Communications Data	Live chat transcripts, support ticket content, email correspondence	Customer support interactions

ph775 does not knowingly collect sensitive personal information beyond what is strictly necessary for identity verification, age compliance (21+ requirement), and PAGCOR regulatory obligations. Where sensitive information is collected — such as government ID data — it is handled with enhanced security controls.

3. How We Use Your Personal Data

ph775 uses your personal data for the following purposes:

• Account Registration and Management: Creating and maintaining your ph775 account, verifying your identity and age (21+), and managing your login credentials.
• Gaming and Platform Services: Processing bets, recording game outcomes, crediting winnings to your wallet, and enabling access to all ph775 game categories.
• Payment Processing: Processing deposits and withdrawal requests via GCash, PayMaya, and Philippine bank transfer channels. Verifying the ownership of payment instruments used on the Platform.
• Regulatory Compliance: Fulfilling obligations under PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) requirements, and the Data Privacy Act. This includes KYC verification, transaction monitoring, and mandatory reporting to regulatory authorities.
• Responsible Gaming: Monitoring gaming patterns for indicators of problem gambling, enforcing deposit limits and self-exclusion requests, and providing responsible gaming notifications.
• Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, unauthorized account access, and prohibited conduct as defined in the ph775 Terms and Conditions.
• Customer Support: Responding to queries, resolving disputes, and providing assistance through ph775's 24/7 support channels.
• Marketing Communications (where consented): Sending promotional offers, bonus notifications, and platform updates via your registered email or mobile number, subject to your opt-in preferences.
• Platform Improvement: Analyzing aggregated, anonymized usage data to improve platform performance, game offerings, and user experience.

4. Legal Bases for Processing

ph775 processes your personal data on the following legal bases under RA 10173:

• Contractual Necessity: Processing required to fulfill the ph775 Terms and Conditions you agree to upon registration, including account management and payment processing.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA reporting requirements, tax obligations, and other applicable Philippine laws.
• Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where such interests do not override your fundamental privacy rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time.

5. Data Sharing and Disclosure

ph775 does not sell your personal data. We may share your information with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to the extent necessary to process your financial transactions.
• KYC and Identity Verification Providers: Third-party identity verification services engaged to fulfil PAGCOR KYC requirements.
• Game Software Providers: Game developers and RNG certification bodies who supply and audit games on the ph775 Platform. Shared data is limited to session and outcome data required for game integrity purposes.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies, where disclosure is required by law or regulation.
• IT and Cloud Infrastructure Providers: Technology service providers hosting ph775 Platform infrastructure under strict contractual data protection obligations.

All third-party service providers engaged by ph775 are contractually required to handle your personal data securely, use it only for the specified purpose, and comply with applicable Philippine privacy law.

6. Cookies and Tracking Technologies

ph775 uses cookies and similar technologies to operate and improve the Platform. The categories of cookies used include:

• Essential Cookies: Required for core Platform functionality including login sessions, wallet access, and security features. These cannot be disabled without impairing Platform use.
• Analytics Cookies: Used to collect anonymized data about how players navigate the Platform, which games are most popular, and where user experience can be improved. No personally identifiable information is transmitted through analytics cookies.
• Preference Cookies: Store your Platform preferences such as language settings and display options.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies does not affect your ability to access the ph775 Platform or your account.

7. Data Retention

ph775 retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. Specific retention periods include:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming session logs: Retained for three (3) years from the date of the session.
• Customer support communications: Retained for two (2) years from the date of resolution.

When personal data is no longer required and no legal retention obligation applies, ph775 will securely delete or anonymize the data.

8. Security Measures

ph775 implements technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ph775 servers.
• Encryption of sensitive data fields in the ph775 database, including financial account identifiers.
• OTP two-factor authentication for account logins from new or unrecognized devices.
• Role-based access controls limiting internal data access to personnel with a legitimate operational need.
• Regular security assessments and penetration testing of the Platform infrastructure.
• Incident response procedures designed to detect, contain, and report data breaches within the timeframes required by the National Privacy Commission.

While ph775 employs reasonable security measures, no data transmission over the internet can be guaranteed as completely secure. Players are encouraged to use strong, unique passwords for their ph775 accounts and to report any suspected unauthorized account activity immediately.

9. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph775:

To exercise any of the above rights, contact ph775 via the email address provided in Section 14. ph775 will respond to verified requests within fifteen (15) working days, or within the timeframe required by the National Privacy Commission where applicable.

10. Children's Privacy

The ph775 Platform is strictly for individuals aged 21 years and above. ph775 does not knowingly collect personal data from individuals under 21 years of age. Registration requires identity verification that confirms compliance with the minimum age requirement.

If ph775 becomes aware that personal data has been collected from a person under 21 without proper age verification, the relevant account will be suspended, the data deleted, and any funds returned through the original payment method.

11. Cross-Border Data Transfers

ph775 may transfer your personal data to third-party service providers whose infrastructure is located outside the Philippines, including cloud hosting, game software, and analytics providers. Where such transfers occur, ph775 ensures that the recipient country or organization provides an adequate level of data protection, or that appropriate contractual safeguards are in place consistent with the requirements of RA 10173 and the National Privacy Commission's guidelines.

12. Third-Party Links

The ph775 Platform may contain links to third-party websites or services (such as payment provider portals). This Privacy Policy applies only to ph775 and the ph775 Platform. ph775 is not responsible for the privacy practices of third-party websites and encourages you to review their privacy policies independently before providing any personal information.

13. Changes to This Privacy Policy

ph775 may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable law. Material changes will be communicated to registered users via the email address or mobile number on record at least fourteen (14) days before the changes take effect, or via a prominent notice on the Platform.

Your continued use of the ph775 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Policy, you may request account closure at any time.

14. Contact and Data Protection Officer

For privacy-related inquiries, data subject right requests, or concerns about ph775's handling of your personal information, please contact the ph775 Data Protection Officer:

Email: [email protected] (plain text — not a clickable link)

ph775's customer support team is also available 24/7 via live chat on the Platform to assist with general account and privacy enquiries.

If you are not satisfied with ph775's response to a privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph). ph775 cooperates fully with NPC investigations and will implement any remedial measures directed by the Commission.